Associazione Eduimpact Italy

Topic / Theme

Developing communication, conflict resolution and mediation skills to build positive relationships, prevent escalation and create a cooperative, respectful and inclusive learning environment. The course focuses on interpersonal competences, emotional awareness and practical strategies to transform conflicts into opportunities for growth and collaboration.

Sending partners

Educational organisations involved in formal, non-formal and informal learning: kindergartens, schools, VET providers, adult education centres, training organisations, NGOs, resource centres and other institutions active in the education and adult learning field, established in Erasmus+ programme countries.

Participants

20–25 adults involved in education.

Course fee

According to the Erasmus+ Programme Guide: 80 EUR per participant per training day, including course preparation, training delivery, training materials, organisational and administrative costs, and 24-hour emergency support during the mobility.

Languages used

Working language: English.
Training materials are provided in English. Upon request, support or materials may be available in Spanish or French, depending on the group composition.

Profile of the participants

The course is designed for teachers, school staff and adult trainers working in the sending organisation who are interested in improving communication, managing conflicts constructively and strengthening a positive learning climate.

Participants:

  • Work with learners of different ages, abilities or cultural backgrounds
  • May have previous experience or be beginners in conflict management or mediation
  • Are interested in improving relationships with students, parents and colleagues
  • Are willing to actively engage in experiential activities, role-play and reflection
  • Are open to intercultural learning and exchange of practices
  • Are motivated to implement communication and mediation strategies and to participate in preparatory and follow-up activities
  • Aim to strengthen the European dimension of their institution through inclusive and collaborative practices

Objectives

  • Improve interpersonal communication and active listening skills
  • Increase awareness of communication styles and their impact on relationships
  • Understand the causes and dynamics of conflict in educational settings
  • Develop practical strategies for conflict prevention and de-escalation
  • Acquire basic mediation and negotiation techniques
  • Strengthen group cohesion and cooperation among learners
  • Support the development of a positive, respectful and solution-oriented school culture

Learning outcomes

By the end of the course, participants will be able to:

  • Apply effective communication strategies, including active listening and assertive expression
  • Recognise early signs of tension and conflict and intervene appropriately
  • Analyse conflict situations using structured models and tools
  • Facilitate dialogue and use basic mediation techniques between students or stakeholders
  • Apply negotiation and problem-solving strategies in challenging situations
  • Use group dynamics methods to improve cooperation and classroom climate
  • Design and implement a personal action plan for conflict management and mediation in their institution
  • Reflect on personal communication patterns and their impact on relationships and learning environments.